Return Policy

At ADK Instruments, we want to ensure your complete satisfaction with our products. Therefore, we have established a straightforward and customer-friendly return policy. Please review the following guidelines for returns and exchanges:

Eligibility for Refund:

• Products purchased directly from our website are eligible for a refund.
• You can initiate a return within 15 days from the date of delivery.

Unused and Original Condition:

• To qualify for a refund, the product must be in its unused, original condition.
• For exchanges, the product should also include the original invoice, product packaging, and intact barcode.
• We kindly request that you retain the original packaging of the product in case of any return.

Refund Process:

• Once the product is returned, we will initiate the refund process within 48 hours.
• Please allow 5-7 working days for the refunded amount to reflect in your account, which may vary depending on your bank.

Inspection and Final Decision:

• Our ADK Instruments team will inspect the returned product to determine if the condition of the product is due to a manufacturing defect.
• The decision of the ADK Instruments team regarding the claim product’s condition will be final.

Other Product Concerns:

If you have concerns about a product that do not involve returns or exchanges, please feel free to contact us at [email protected] or reach out to our toll-free number.

Partial Refunds

Please note that in some cases, we may grant partial refunds under the following circumstances:

• If an item is not in its original condition, is damaged, or has missing parts for reasons not due to our error.
• If an item is returned more than 15 days after delivery.

Exchanges

We only offer exchanges for items that are defective or damaged. If you need to exchange a product for the same item, please contact us via email at [email protected], and we will assist you promptly.

Your satisfaction is our priority, and we are committed to providing a hassle-free return and exchange process. If you have any further questions or require assistance, please do not hesitate to reach out to us. We value your business and are here to serve you.